Hello @Lucy5! This is Camelost the moderator, and we welcome you to the Episode Forum! 
I moved your topic to the Report a Bug Mobile App Bug category since it sounds like you’re having trouble with the app. Take a second to check out the Forum Tutorial which shows where to correctly create topics.
Go here to send in a ticket about your issue to the support team, and they’ll be happy to help!
Once again, welcome to the forum, and have fun! 