so i deleted episode about 4 months ago when i was trying to clear some storage and just recently i tried to download it again. i wrote down my username and password but imagine my shock when i see a pop up message saying, “it looks like you’re transferring android to ios.” what? i never owned a damn android ever and i started my account on an ipad. if i probably look back i can find some receipts. so i naturally just go try contact customer support but you need a support id but i dont have that!!
They “recalled” tons of devices that won’t be getting support on the app anymore, and that might be why
Check out this thread
yea this isnt the issue because i wouldnt have been able to download episode at all
i already tried this…
If you’re still having issue submitting a ticket because of the Support ID, just use six question marks instead.
ahh thank you. i submitted the ticket with the support id of the account that was made when i downloaded it. please close this thread.
Glad this was resolved. Closed