Help! my story can't be played

I published new story like two days ago, and a friend tried to read it, but episode says that the story couldn’t be play because required story information was missing.
what does that mean and how i can solve it?

PD: I’m new to this so i don’t know if this should be considered normal.

when that happens to me i just restart the app and try to play the story again. it usually works

i did that already :sleepy:

Have you tried sending a support ticket? This doesn’t sound like your fault…

Moved to Report a Bug Mobile App since this sounds like an app issue. @Simplementeyo03 I’d recommend submitting a help ticket to our support team, they’d be more than happy to help. :smiley:

Make sure to check out our Forum Tutorial for more info about where to correctly create topics, and feel to PM me if there are any questions. :wink:

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