Basically they mean you can’t have the labels the same name, as it messes it all up, you see computers are stupid and don’t get anything. 
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lol
I tried all yalls suggestions and still wont work right 
Just redo the customisation using Multiple Character Customization Templates (INK & Limelight)
Be sure to credit @Dara.Amarie
I did use her thing it didn’t work and I changed everything that she said to do
So what exactly is not working?
you know when you customize the characters in the beginning of the story to the readers liking well I cant get it too work past 3 people
If you copied different templates for each person it should work. Or maybe somewhere in your script is goto to the beginning of your script?