HELP - Some characters aren't showing up in my story

Hey guys!

I hope this message finds you all well.

One of my friends read my story and then sent me screen shots to show me that some of my characters aren’t showing up. Others have read it and it hasn’t been a problem.
Is there a problem with my story or her app? And how can either of us fix this glitch? :frowning_face:

Many thanks

Tell her to exit out of the story and then go back in. I get this glitch, too.

Thanks so much for the speedy reply, @JemU776
It worked :ok_hand:t4: