Help with the app

There is a problem with my app. It keeps crashing and I can’t open it. I’ve tried entering a support ticket but I haven’t gotten any feedback.

Have you tried restarting or uninstalling?

I have restarted the phone, I’m too scared of losing my progress to uninstall

Did you make an account before to save your things?

I had a profile

Profiles don’t show up now :frowning:

Do you have an Android?

yes

For some reason, there’s been a lot of issues with the Android version. I don’t know how to help because this seems like an issue that keeps popping up. The only thing I can suggest is submitting another ticket or try finding anybody else who has this problem.

Do you know anyone else who had this problem?

I don’t know anybody personally who has this problem, but there is people who have experienced frequent issues. It looks like people on this thread have the same issue.

@Liz