So, my episode app wont work on the wifi I am on, it says ‘internet conection has timed out’,and this wifi I am on works perfectly and has Internet connection
But once I use another wifi or my data connection it works perfectly
I’ve tried deleting and re-downloading it, but it still doesn’t work
I really want to continue reading episode:disappointed_relieved:
2 Likes
Try submitting a ticket with Episode
also, try turning the wifi on and off. sometimes internet can be picky with what it wants to work with. My phone internet times out all the time, and I just have to turn the wifi off and on again.
My laptop does it sometimes, too, and same concept. If it doesn’t work still, then yea, probably submit a ticket.
How to I submit a ticket?
Sorry im a bit dumb
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I shall try
https://episodesupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=114093965234
This link will take you to the form to fill out and submit a ticket.
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Thank you
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What is the support ID
It should be found on your Episode account.
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Moved to Mobile App Bug. Make sure to check out our Forum Tutorial for more info about where to correctly create topics, and feel to PM me if there are any questions. 
Also, support ID is found under Settings on the app. 
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Thank you
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