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Personally, I like the idea of your first character. What is their motivation and goal, though? The character seems overall good, however I did read that they were determined but vulnerable outside of work. So why does that past not affect her work? Is it because of a certain motivation or goal that she just has to get? That’s pretty much up to you, good job though.
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I think giving them the choice to express their feelings or hide it is a good option, it can be a choice that effects their interaction with another character. If they generally feel professional, dedicated, kind and confident, add a choice when a big event comes on how they react in front of the characters. They can choose to show it or hide it, it could possibly affect relationships and interactions etc. But in the end, they feel the same way, the character can just think about how confident they’re or express it.
If this does not make sense, uh sorry.