How to use readers customized name in script on episode

So i let the readers pick their name but idk how to use it in the script, i tried [YOU] and [FIRSTNAME] but it just shows as YOU and FIRSTNAME so am i doing something wrong?

Preview it on your phone

What> why? oh ok

its still firstname :confused:

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Can I see the part of the script where you allow them to choose their name?

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Looks fine to me. I helped someone out a few minutes ago with the same issue and they previewed it on their app and it worked out. Seems like glitch. I suggest checking your app previewer again and if it doesn’t work, give it a few minutes and try again. Let me know if it’s still not working.

ok thank you

[NAME] normally works?