How would you deal with bad fanmail?

I’ve noticed recent fanmail on some of my stories has been quite negative, some more harsher than others. I realise all readers are entitled to their own opinion, but some comments have been rather personal aiming at me, the author, directly.

Though it probably isn’t worth reporting, (it doesn’t use swearing and isn’t threatening) I feel quite dismayed and upset when I read someone’s comments about my profile and my stories. (As some hurtful comments have been directed at me rather than my episodes.)

My question is, how do you deal with negative fan mail?

All readers are entitled to their own opinion on stories, but when you read their comments what is your strategy for overcoming negative reactions? Do you delete it? Reply to it? Fire back? And how does your motivation come back to continue the story?

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