I can’t hear the music from my story


#1

Hi I can’t hear the music from my story


#2

From script or from the app?


#3

Both it seems like because when I preview it I didn’t hear anything


#4

submit a ticket to the team.


#5

https://pocketgems.zendesk.com/hc/en-us/requests/new


#6

I did for the app one and she said there’s no sound settings in the app


#7

thats weird. Like, when you are reading a story, that does have music/sound in it, it plays.


#8

Did u check your script to see if there were any errors?


#9

Have you played around with the volume in your script?


#10

No errors


#11

then submit another ticket I guess. :thinking:


#12

I did maybe the app need to updated


#13

Yes


#14

if it does, yeah, try that.


#15

I will


#16

Now i can hear the music


#17

k.


#18

Yeah maybe it just needs a break or something


#19

i guess


#20

Yeah it’s actually because the headphones mode was stuck