I can't creat a profile on the app

I want to have a account on the episodes app. Si I went to the settings and when I tap on either log in, sign in with google or sign in with facebook it won’t work. There keeps coming a error. The error says “Oops, something went wrong. Please fully exit Episodes, restart your device and try again”. So I did that but still I can’t create an account. I have this app for about half a year and now I want to log in so I can preview my on storys. Btw I already did restart the game, deinstall the game or restart my iphone. Also I’ve been trying this for about 2 months already.
Can someone pls help me…

If you have an account on the portal then you just sign into that on the app, if that doesn’t work then I’d say submit a help ticket