I can't log in back on my Episode account in the app

Hey! I created my Episode account on the app last year on a another device. Everything was fine but in September I changed my phone and I moved the account. It worked for some days then I received this (in this picture): !
Screenshot_20210815_222954_com.episodeinteractive.android.catalog|233x500
I followed the steps, I uninstalled the app, I moved again the code and the password but nothing. Do you know why?

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Hey there @julyhappier12, if you haven’t already, please contact the support team about this issue. You can reach out to them via help ticket :smiley:

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Ok. I asked Episode Team ans they said it"s maybe because my device in no longer connect with Google Play

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I think this happens because you can’t switch from an Android to an iOS or another operating system and use the same account. Unfortunately, I think your best bet is simply starting over from scratch.:flushed:

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Yeah, I think that’s the problem. I think I have to find an another device

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maybe they banned your account?

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I can still write. On the Episode Writer Portal everything is fine. I can’t just log in the app

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hmm, maybe try submitting a ticket?
sorry for the late reply!