I cant open Episode😭

[Shemoo]

I know that you’ve heard this many times lol but it’s really annoying that I can’t open episode
Error loading episod that’s all what I get😔 HELP

[The_Corgi_Queen]

Delete the app and then redownload it. Also welcome to the community!

[Shemoo]

ok I’ll try Thx

[The_Corgi_Queen]

Yeah np! Hope it works!

[Shemoo]

Me too😆

[Shemoo]

It didn’t work😢

[Sydney_H]

Hi @Shemoo, this is Sydney the moderator. Welcome to the forum! I’d recommend submitting a help ticket to the support team, they’d be happy to help.

Moved this to Report a Bug Mobile App. Make sure to check out our Forum Tutorial for more info about where to correctly create topics, and feel to PM me if there are any questions.

[Shemoo]

Thanks alot​:pray: just one more thing how to submit a ticket?

[Sydney_H]

Click on the “help ticket” link, and that should take you to the ticket submission page.

[Shemoo]

Thx

[sharonxct]

I can’t open episode too, i’m a new user, i tried uninstalling but it not works. I just download it 4 hours ago ugh, HELP

[Shemoo]

I just waited a couple of weeks after using my data to open it and it started working again…don’t worry