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Report a Bug Mobile App Bug
1

I don’t really know if I worded this great so sorry in advance. I don’t know what else to do.

All I have for my app is the home, gems, tickets and settings.

I try to log into the app but it just constantly crashes that or it doesn’t show where on others I see a profile. I tried to log out, re-install and such I don’t know how to fill out the few things with the game ID since I can’t seem to find it that or I just don’t understand it…any help will be great.

Thank you.

2

@Celebi maybe you can reset the app or delete it and redownload the app. That’s my suggestion.
:kissing_heart: Tessie

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I reset my phone even uninstalled deleted all the files from the app off my phone and reinstalled it.

Thank you though.

4

@Celebi it’s fine, I hope you find a way.
:kissing_heart: Tessie

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5

Have you tried filing a support ticket? Maybe that could help :blue_heart:

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I have but I don’t know what the game id is nor what type of phone I have i just know its some LG phone :s

7

To find your support ID:

Tap the 3 lines in the top left corner. A menu should come up on the left side of your app.

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Tap the “Settings” tab at the bottom of the menu.

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Scroll down on the settings tab until you find your support ID. (I covered mine up)

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Type of Device:

I just put iPad mini and didn’t add the version or anything, so I guess you can just say “LG phone”. And if they don’t understand, they will email you back and tell you if it’s wrong. I know because I didn’t send the correct Support ID, and instead they told me how to get the correct one. So don’t worry :blush:

I hope this helps :blue_heart: