I can't see my characters in my Preview?

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They are in some bubble with top half showing. You can see the dialogue boxes but not the characters. What is going on?

You might have been tapping to fast

Try to refresh?

No. it doesnt work I refreshed couple times

Were you still zoomed in?

NOOO. My characters missing you cant see it in preview

Can you take a picture?

i put picture

Did you place your characters in zone 2?