I need help with characters

Okay I need help!
So I have taken charecter customisation out of my story but it doesnt show that the charecters have changed to there original desigin! I’ve also changed there looks but it dosent changed in the story! Does anyone know how to fix this!

You need to reset story progress.

Do you mean in the script or in the app?

The app.

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I’ve tried but only one of the characters have changed

You should submit a ticket. I experienced this issue yesterday also where my characters weren’t going back to their original looks even after resetting story progress. It got to the point where I just deleted the character and then recreated them.

Okay thank you so much for your help!