I need help with these Avatar/Model bugs

Hello, I have been having this very irregular and quite annoying bug in the mobile app. Whenever I enter a story which I wish to read, the avatars or Episode models are surrounded by a green aura and they’re pixels instead of full bodies. It is very hard to explain, and I have tried re-starting the app as well as trying to read stories that I have never read before, but it still doesn’t work…

Others have been experiencing this glitch, too:

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Send in a ticket here: https://episodesupport.zendesk.com/hc/en-us/requests/new

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Thanks. Have these people’s problems been solved?

Anyone know how to fix it?