I tired to put a ticket in


#1

So I just tired to put a ticket in for the preview being black and only showing what my characters are saying and nothing else, but when I hit the send button it say’s I can’t send it.
OOPS The page you were looking for doesn’t exist. You may have miss typed the address or the page may have moved.
That is what it said as soon as I tried to send my ticket to Episode team.?


#2

Hello @Bethany1, sorry to hear about this problem. Try this link and let me know if it has the same issue. :slight_smile:


#3

I’ve been getting that too but my ticket still goes through as I get the confirmation email. Did you check your emails?


#4

I’ll double check but not that I have seen


#6

what browser are you using? Previewer and character preview doesn’t work on Internet Explorer and Story preview doesn’t work on Microsoft Edge. It works on Chrome for sure though


#7

Chrome, it was a bug. It’s fixed now.