I went to send a png but once I sent it it was a jpg. how do I stop this from happening?


#1

can anyone answer this question?


#2

Do you mean upload a png


#3

yeah :slightly_smiling_face:


#4

Thats weird is it an overlay or background


#5

Alsp before you upload it does it say on the files details png?


#6

overlay, on my phone it said it was a png and showed it was one too ( I have an iPhone ) but I upload it to give it to someone on here and then it has sent as a jpg and Iā€™m hella confused :pensive:


#7

Thats so strange hold on a second.


#8

yeah


#9

okay thank you :smiley:


#10

Have you tried getting the jpg, converting into png again and seeing if it works? If that makes sense


#11

I think I get what you mean , I even used two different apps but it did the exact same


#12

Try copying it. Or send it to someone and they convert it and send it back and see if it makes a difference. I would but Iā€™m on my phone and cant go on laptop at the moment :frowning:


#13

this is what I sent her , does it come up for you as a png ?


#14

No jpg like you said


#15

Also by the way you need to make the background transparent. If you use a website to do that and save the new pictures as a png I think it will work!


#16

this is to prove to you that it is png


#17

would you recommend an app that does that ?


#18

Well normally i use the website clipping magic, screenshot it when im done. Go into paint and paste it and save it as a png.


#19

are all of these apps I can get on my phone ?


#20

Not app just website.