I think it can still, by definition, be considered customization, because you are in fact, able to change things. I just wouldn’t call it FULL customization. I feel like there should be some kind of clarification. Partial and Full.
Like for my story, The Devil Within, you only get partial customization. You can’t change Hauke’s eye color, and I have limited eye colors, hair color, and skin tones, because of the setting of the story. (It’s a dystopian sci-fi about a different species on a different planet) so while you get to customize 3 characters, it’s not full customization so I don’t advertise it as such.
I do think that partial customization or not customization is okay for some stories and I understand why it’s needed for plot. You can’t choose Hauke’s eye color in my story, for instance, because it is indeed, important to the plot. Very important actually. Partial customization is an author’s way to try and compromise with the reader because they understand that readers love customization and some blatantly demand it, while trying to stay true to their story and what they’re trying to write. Considering I am not a POC, I can’t understand how frustrating it can be for those who are and want to put themselves into a story, but I try to.
I guess I just don’t have an issue when I only get partial. I usually leave the character as the author imagined it anyways, I never saw the point of actually putting myself personally into stories since the character will never act how I do in real life. lol
And this is awfully long winded and I feel like I lost the point I was trying to make. I apologize. lol