I'm having trouble opening the episode on my phone

Hey community :wave:t2:,
I’m having trouble opening the episode on my phone.
It started 24 hours ago and I can’t open the app because it closes right after when the app is still thinking …

I already reset the phone but it didn’t make any difference…

Is anyone having the same problem? Do you know how to solve it?

I’ve been having the same problem for the past two days​:thinking::thinking::disappointed_relieved:

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@KitKat4 @Vanessa505 y’all might need to submit help tickets to our support team, they’d be more than happy to help. :smiley:

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I’ve already sent a technical support ticket to the episode team … but there’s still no change to the problem…

I’m afraid that by reinstalling the app my data and the stories I saved and read will disappear :frowning:

No it won’t disappear as long as you have an account and you’re using the same phone…


Already solved, thank you !:heart:

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