I'm having trouble opening the episode on my phone

Hey community :wave:t2:,
I’m having trouble opening the episode on my phone.
It started 24 hours ago and I can’t open the app because it closes right after when the app is still thinking …

I already reset the phone but it didn’t make any difference…

Is anyone having the same problem? Do you know how to solve it?
:hugs:

I’ve been having the same problem for the past two days​:thinking::thinking::disappointed_relieved:

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@KitKat4 @Vanessa505 y’all might need to submit help tickets to our support team, they’d be more than happy to help. :smiley:

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I’ve already sent a technical support ticket to the episode team … but there’s still no change to the problem…

I’m afraid that by reinstalling the app my data and the stories I saved and read will disappear :frowning:

No it won’t disappear as long as you have an account and you’re using the same phone…

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Already solved, thank you !:heart:

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