It won't allow me to upload an overlay

Episode isn’t allowing me to upload this overlay, and I’m lost to what the reason is.

When I try to upload this overlay I get the error as shown below:

Any ideas/thoughts on how I can fix this?

Maybe the overlay is copy righted?:thinking:

I’ve tried to upload in the past and It was rejected due to copyright however, I removed the watermark (With a clear distinction it isn’t mine in the end, might I add).

If it belongs to somebody else, that might b the reason you can’t upload it.

I got that problem before and filed a support ticket, here’s the response I got back.

Hi Spilling,

Thanks for writing in! I’m sorry to hear this is happening.

Here are some troubleshooting steps you can try to potentially solve this issue:

  • Try clearing your web browsers cache, history and browsing data.
  • Turn off or disable your browser extensions.
  • Try using a different web browser. The Writer Portal works best on Google Chrome.
  • Try to sign out completely, fully close your browser, reopen it, and sign back in.
  • Try using a different laptop or desktop computer.

See if it works for you!

tysm! I’ll try it rn.

Okay, so I’ve tried everything but utilizing a different laptop because this is only one I have at my disposal so I’m not sure what I can do. But anyways, thank you for your help!

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