Sorry to hear this is happening. Two things I would recommend at the moment.
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Create your own thread asking for help. Include the details of your issue that you provided me. Chances are you will get reply’s and help from the community.
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Create and submit a ticket with your issue here: https://episodesupport.zendesk.com/hc/en-us/requests/new so the support team can help you out.
Thanks!