Log in in App not possible


#1

So I and another writer decided to write a story together. We made new email and we are writing.

Problem is I can’t log in to phone app with that email - and I need that option urgently :woman_facepalming:t4:

This is what I get:


#2

I’m pretty sure that means there’s another device logged into that account. Not quite sure as it hasn’t happened to me before.


#3

They won’t let you login because it’s associated with a different account. Meaning whoever is your partner signed in therefore you aren’t able to access it. It’s probably for security purposes. Try submitting a ticket.


#4

Hi! If you submit a ticket to our support team they’ll be happy to help you out :slight_smile:


#5