Log in issues and ads not working


#1

Hi there i have been trying to log into my profile and when i do so the screen goes black and then foreclosed. Also has anyone had issues where the ads load but then goes black and then foreclosed and does not want to load


#2

Yes that has happened to me I just exits episode and click on app again
Or I just leave it running it will take about a minute or 2 then it goes to the other ad then to the story


#3

I have done the same but i try again and nothing the ads load and nothing and the same goes for my profile and i don’t know how to fix it. I have emailed episode and they told me to do the stuff recommended and still not working, they also said that it could be space on my phone but i only have episode loaded so i don’t even know what to do. I uninstalled and re loaded and still nothing😒


#4

Hmm I dont know then I know its has happened to me and this is what I do. Hopefully someone knows what can be done


#5

Hey there @Leigha, sorry to hear about your issue. ;( I’d suggest submitting a help ticket to the support team, they’d be happy to help. :wink:


#6

I am going to try and login with another google play account and see if that works i doubt it fingers crossed. I have and it stil doesn’t work they gave me suggestions and to check space on my phone but i only have episode on here


#7

I now officially give up i tried 7 times to get into my profile and it didn’t even load just automatically came outof game everytime wth this is literally the most annoying thing👎