Logging into the Portal

Hi! So I was trying to log in on the writers portal using my facebook account instead of my gmail, because I have to use a new account because I switched from a android to iPhone. However, every time I try it shows this-

I’m not sure what to do and any help is welcome. Thank you!

Did you try submitting a ticket?

Can do so here: https://pocketgems.zendesk.com/hc/en-us/requests/new?mobile_site=true

Yeah, I actually. However, I’m still waiting on a reply

I think I may know a reason it might not work, can you log in using a yahoo account?

Once you have used your email as gmail you can no longer as facebook. Sorry.