Login error message

Report a Bug Mobile App Bug
1

I tried to log into my new phone that is an android and not an iOS and it sent me an error message. Please help.

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2

Hi! Could you please provide some more information about your problem? What were you trying to log into? Thanks! :slight_smile:

3

Unfortunately Episode doesn’t support transferring over your game from one platform (iOS) to a different platform (Android). Sorry for any inconvenience.

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4

So I played episode on my old iPhone (app), I have an episode account. So now that I have a samsung phone it says: error this ccount is used on another platform. So I dont know what to do now. I want to log into my episode account on the app.

5

So I can’t do anything?

6

If you submit a ticket to our support team they’ll be happy to help you out :slight_smile:

7

Ok thanks! I really appreciate your help guys.

8

No problem! Closing :slight_smile: