Hey there @Nessah, moving this to Writer’s Portal Bug since it sounds like an issue with the portal. 
If you have questions about anything, feel free to PM me and make sure to check out our Forum Tutorial for more info about where to correctly create topics.
On another note: I’m assuming you’re going to the writer’s portal login page, where it asks if you want to log in using google or Facebook. Are you able to log in using a google account or your Facebook?