Does this also happen when you publish?
Have you tried exiting the story and coming back? Or checking if it’s in the right position?
Yes, she’s just not there. Unless I click out and back into the story. I’M FREAKING OUT!
Hello @Allie_Diamond_Epy, sorry to hear about your issue! I’d recommend submitting a help ticket to the support team, they’d be happy to help! 
That’s a common issue which happens in a few stories. I was even checking out an official Episode story the other day and the characters weren’t showing up. i had to exit and go back in.
Yeah, this happens to me, usually when the ads are super glitchy 