Mobile phone app glitch

[blackdarkrebel]

Date of Incident: Saturday, November 26, 2022.

I was trying to play the Episode app. The app needed an update and naturally I updated it. However, now the app won’t allow me to sign into it to play any of the Episode stories. I know that there was an update made on October 20, 2022, to fix some minor bugs. I’m guessing that whatever new changes were made are causing the issue I am having now. I already restarted my phone to rule it out as the possible culprit. The phone is brand new. I only had the phone for 1 month now. So, I know it is not causing any problems, but it never hurts to be sure. Can you please look into the matter?

[Amethyst_Writes]

I have had this happen to me before. I had to redownload it. Maybe try that and see if it works?

[Sydney_H]

Hi there @blackdarkrebel, please submit a help ticket to the support team. Thanks!

[blackdarkrebel]

I think I did. I’ll resubmit again for good measures.

[Sydney_H]

Please don’t submit multiple tickets for the same issue! This will push your original ticket further down the queue and it will take longer for the team to answer it.