Music problem in stories!

#1

Whenever I try to play a story, I can’t hear the music.
The only thing that I can hear are sounds.
Please if anyone had this problem and fixed it, I need your help💫

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#2

I have this problem all the time if you have an IPhone I found these could work, sometimes I legitimately activate Siri and say “goodbye” then the sound comes back. Or try going to settings, clicking sound & haptics and then turning the ringer and alerts all the way up.

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#3

Sorry, but I have an android.
Thank you for trying to help! :slight_smile:

#4

Hey there @EldarG, you can ask our support team via help ticket if there’s anything you can do. :smiley:

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#6

Bump

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#7

It can certainly be a coding issue. Have you tried troubleshooting your code with the community in the Directing Help & Tips section of the forums? :wink:

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#8

Okay, I’ll try that.
Thanks :slight_smile:

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#9

Ikr

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#10

It’s not on my story tho, my story is fine with the music,
It’s just other people’s stories that I can’t hear, :thinking:

#11

Could be an app issue or a device issue. Best thing to do would be to submit a ticket like @Sydney_H suggested then. Thanks and sorry for any issues the lack of music might cause :v:

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#12

Thank you for trying to help :smiley:

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