My character doesn't stay in place when i customize?

Okay,so I’ve started making stories, in spotlight mode to get me started, and my character doesn’t stay when I start customizing it?
Like when i start the dressing games, the character shows itself for one second, and dissapears until you hit done after picking a characteristic where it still only stays for a second as well. You you’re basically customising blindly until you say you’re done. Does anyone know a reason why?

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