My Episode won't load

My Episode is not working, everytime I open my Episode, it will load so slow and will say Error Timed Out, I uninstall the app and install it again, sometimes it work , sometimes not, mostly not

are you connected to Wi-Fi or mobile data?

I have a Wifi connection

I have the same case like after minutes of waiting, the “Timed Out” message shows up. But after receiving an app update, the problem still persists although at some time, it will load properly albeit with another problem.

Tried submitting a Support Ticket already, and tried all the steps given, but it still persists. :weary:

Please help me.

Hi! If you submit a ticket to our support team they’ll be happy to help you out :slight_smile:

What is a ticket and how can I send one? Sorry I am new here

If you click on that link I shared you can send in an email to the support team explaining your problem and they’ll help you! :slight_smile:

Submit ticket and still haven’t fix this problem what’s the use of that

It won’t work for me either and I sent a ticket. So frustrating

How to submit a ticket?