My Phone never turned back on!

community

#1

So, my old phone turned off and never turned back on and my account is on the other phone, so now whenever I try to log into my account they say that it’s being used on my old phone and I seriously need my old account! Help!


#2

The exact same thing happened to me but I can still use it on my phone you should submit a ticket to episode so they can let you.


#3

Ah! Thank you so much


#4

The link to submit a ticket:
https://pocketgems.zendesk.com/hc/en-us/requests/new