Yeah my stories are cursed obviously. And I wonder why Support isn’t able to fix problems?
- One story doesn’t show reads at all
- 2 stories don’t count reads
- Same 2 of my stories are often not reachable in app
Proofs sent to Support and I mostly get answer: Try find help on Forum. Ironic.
So, can anyone help?
well, if someone only reads the first episode of your story the app won’t count it as a read unless they read or start the next episode
I’m not talking about first chapter. I mean all chapters in general.
In other words, other haves have read more than one episode of your story and it still won’t gain reads? If so, file a support ticket. I cannot help you. This is a the programmers expertise and not mine…
I filled the support ticket. Never solved.
Did u try refiling? Maybe you need to uninstall the app and then reinstall, again.
How long ago did you file the ticket? They may take a very ling time to respond.
They responded several times, no answer
I’m currently having the problem with one I am writing not showing up in the mobile previewer. I was told that it was probably under a different profile (which it can’t be because I only have ONE profile).
If you have more than one mobile app profile, you may check to see if you are logged into the right one.
I don’t know if that would do anything, but just an idea based on what they are trying to tell me about mine.
Only one profile, like you
The episode support tickets are very unskinny.