My story won't load for others?


#1

I just published my story today and I asked my friends to play it. Yet, when they opened it, it told them Error Loading Episode: We cannot play this episode because required story information is missing.
What does that mean?


#2

If it is happening for multiple people then chances are it’s an issue with your donacode/script. I’m sure the community can help you with this :slight_smile:


#3

Is there any mistake on your story?


#4

Not that I know of, there isn’t. It worked for one of them, but it’s not working for the others. I don’t know what to do. I even have another device and I tried playing it from there, but it says the same thing.


#5

Try to save all your episodes again and see if you have any errors.


#6

I had them written for a while now. I also check them every once in a while and they’re all good, no errors or anything.


#7

Can you send me a link to your story? I will have a look if it’s not working for me either.
Did you tried to update your story again?


#8

Here’s the link: http://episodeinteractive.com/s/5806140239773696
And no I didn’t really try to update it again.


#9

It’s working for me. Try to update again and ask your friend to reset her phone maybe.


#10

Okay thank you!! I’ll try doing that.


#11

Actually the story won’t load specifically for those who previewed the story before it got published.


#12

Oh I got the same problem. Some of my friends can’t read my story because apparently “it’s banned” :expressionless::expressionless::expressionless: only because they were reading it beforehand. One of my friends contacted with Episode team and the only solution was to reset phone completely (like delete everything, etc) :unamused:


#14

Oh but aren’t there any other solutions? This can’t be the only one, right? But thanks anyways.


#15

you can tell your friend to send a ticket as well to see if maybe they’ll find a diffrent solution and let me know if they do :joy:


#16

Yeah she sent and okay I will :joy:


#17

worked on my end


#18

Closing due to one month of inactivity :slight_smile:


#19