Need help, please!

Hi! I have the VIP and today is the day that it renew, but it was already credit on my credit card and I still didn’t get the vip!
I already erase the app and installed again. I send a ticket for Episode but nothing!
I’m paying for something that I’m not using.

you need to cancel in the app store, its a subscription so unleash you cancel it will renew.

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But I want to be renew! The app that is with a bug and didn’t renew.

oh, I have no idea thats weird

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Totally!!!

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I don’t think you’re the only one experiencing this problem. :thinking:

Unless the VIP deal is still appearing for you? But the team should respond to your ticket at some point and hopefully either return your money or fix the VIP deal for you.

Thank you! Hopefully they will answer with more than a “we are fixing it” and never fix it.

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Edit: I canceled the subscription and then subscribed again. Now everything is working.

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