Need help with Character create

So when you first start my story you get to change some things about the MC.
Later in the first Chapter when you meet her mom I want you to make the MC’s mom to look like her!
I like the script templates I click girl and then I click the person’s name I want!
Once I do that I remove the name choice and eye color and hair color then I save no error’s at all so I want like ok good! Even though I like how she looks and don’t want to change her myself I preview it to make sure it’s working! It zoom’s in next to the person I want to the reader to be able to change then once I click this looks good it tack me all the way back to the MC at the being of the story like I was doing her again and not her mom…What am I doing wrung?