Only 2 gems and problem with account

First i downloaded episode on my old an android phone and then downloaded it onto my current iPhone and none of my work transferred, then i tried again and it said my account is associated with a different platform. Then I realized that i can’t to fix this so i created a new account, then in my new account they gave me a 2 tickets instead of 4 every 3 hours. WHAT THE HECK?!

You have to read a certain amount of episodes and the number of passes you get with each refill will increase to 4.