Permanently Suspended Officially

Hi there, I’ve been banned by episode, they didn’t even give me a reason, i can’t expose the email but they didn’t even give me a reason as to why. My story and profile are still on the app though, my friend checked for me But the app is still telling me I’m banned so I can’t log out of the app. Is there any way I can log out of the old account? Is this a permanent? Or this a bug? Because my story and profile is still readable and visible on the app


Hey I’d suggest sending a support ticket to them asking about your account if they didn’t give u a reason . I know of a few ppl who have been banned by mistake .


Hello, thank you for responding. I have sent out a support ticket. They responded and said it will remain banned. But they didn’t give me a reason still. All they said in response to my support ticket was to look at section 8 of the TOS. No official reason though.

Oh then idk if it can be reinstated then unless episode does it themselves or changes their mind

ahhh man they should at least give me a reason. I’m going to try and contact people to help. It doesn’t make sense that I’m banned but my stuff is still visible

This is section 8:

  1. Hate Speech:
  • a. No hate speech in any form on the basis of (but not limited to) race, ethnic or national origin, religion, marital status, disability, gender, age, sexual orientation, or gender expression
  • b. No glorification of any persons, real or fictional, who promote hate
    c. No promotion or honoring of hate symbols
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that’s very strange, I haven’t put any hate speech towards any race, religion or anything in my story. I haven’t glorified any hate symbols at all :frowning:

I re downloaded the game after not playing since 2019, and apparently my account got hacked at some point and they farmed a bunch of gems and I had no idea. They permanently banned my account and I’ve reached out to them explaining the situation and they told me they will not uplift the ban. I am very upset as I really loved this game and this is not my fault. I hope I can get some help with this issue so I can play the game again. Currently crying :cry:

Farming…I have heard some people download fake gems with hacking or smth…do u have any relative in the house who maybe did that with your name or a child relative?

Around that time in 2019 i suspect that my younger niece may have been the culprit. But to be honest i cant prove it and it sounds like they will never give me my account back. Theyve responded twice now saying it will remain banned. It really is heartbreaking because i love this game so much :cry:

if you didn’t do anything wrong, i think your issue will be solved. Don’t be sad :blush:

I really hope so! Theyve already denied me but im not giving up!

That’s so bad of episode!! One of my friends on here told me that happened to someone she knew too. Someone hacked her account and they wouldn’t uplift the ban :confused: seems like Episode doesn’t realise that people hack!! And it’s not the victim’s fault!! Why don’t they see that. I’ve had to start completely fresh. I’m so sad, my story was doing so well.


Can i read ur story? I wanted to find , but couldn’t …can u send me the link? maybe I can help u, or u can just follow me, so I read

Having multiple accounts is actually also against the rules. So I would avoid sharing your old username/account so they don’t ban you again.