Portal Glitch? Uploaded overlay

[rebecca.stories]

@Exzodia

I’m having problems with a background, I’ve reached out to support, but didn’t resolve my problem. I’ve uploaded a new background, it works, but in my story when I uploaded it, it does not show up, just a black background. Can someone tell me what’s going on because I don’t understand?

Someone else reported having a similar issue in another post, so there’s a chance it’s not just you.