Portal Publishing Error

#1

Hi there!

I know that episode released some updates to the mobile creator today and I am wondering if anyone else is having an issue with their computer portal.

When I go to click publish, this error pops up and prevents me from publishing. It says that I cannot publish due to an unapproved background. However, I have not even inputted that background into any of my episodes - the ones I am trying to publish OR the unpublished ones. My portal displays NO errors next to the episodes, but is still not allowing me to publish. I am trying to republish episodes I have published previously to correct a coding mistake that I found.

I have attached a picture of the error I am seeing.

Also, yes, I have already submitted a support ticket to episode. Just wanted to see if anyone is encountering the same problem as I am.

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Screen Shot 2019-10-01 at 1.19.34 PM.png1252×803 153 KB

#2

that is weird. try to re load. and are you sure you havent used it.

#3

I’ve tried logging out and logging back in, clearing my cache, restarting my computer, still get the same error every time. The background is 100% not used in any of my episodes. There are no error alerts next to the episodes in the portal itself.

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Screen Shot 2019-10-01 at 6.22.26 PM.png767×153 18.2 KB
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Screen Shot 2019-10-01 at 6.22.32 PM.png767×149 18.2 KB

#4

Okay that is so weird

#5

I know, I’m so frustrated :sob:

#6

Whenever i save, the page would close or it would say Oh Snap error loading page. I already restarted my laptop, clear everything, up as well as erase everything on my history browser. I’m using google chrome.