Preveiw won't load and won't save


#1

Hello the preview never loads and if it does it stays the same as the “actor” ,and it stays loading not showing me the preview ,but i can go to the other tabs such as eyes, face shape, hair, and etc and i choose everything but then it won’t save. I’m new to creating stories but i been using Episode for a while now. My friend and I are wanting to work together and make a story but i can’t make the characters and i tried creating one on mobile but it doesn’t give us the amount of creativity with clothes and effects as doing it on the desktop/laptop.
If you can help me as soon as possible we would really appreciate it. Have a nice day/night.


#2

Hello @YukiEclipse! This is Sydney the Moderator and we welcome you to the Episode Forum. If you’re having issues with the Writer’s Portal, submit a help ticket here. Our support team will be more than happy to help you! :wink:

Thanks for reading and have a good day :sunglasses:


#3

hi @Sydney_H sorry to ask but i cant seem to find the setting tab so i can get my support id that i need to submit a help ticket


#4

Hello @YukiEclipse! If you are unable to get the support ID, don’t worry! Just send the ticket in without it and the support team will be more than happy to help you. :wink:

Thanks for reading and have a good day :sunglasses:


#5

@Sydney_H I tried but its telling me I cant leave the support id blank.


#6

@YukiEclipse I’m at the end of my shift right now, but go ahead and tag @Jeremy for help. I hope it works out! :wink:


#7

ok thanks @Sydney_H have a nice day!


#8

Just insert 6 questions marks into the support ID field and you should be all set.


#9