Preview error on the writing portal

Please help me! I haven’t been able to preview my story in weeks because I keep getting this error.

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Did you submit a ticket ?

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What browser are you using?

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If you are using Microsoft Edge, it will not work. I find Google Chrome to be the best when writing on Episode.

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If you haven’t already, please submit a help ticket to our support team. They’d be more than happy to help. :smiley:

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I do use Google chrome yet no change. :sob:

Hmmm… are there any errors with your script?

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Other than spelling errors, no.

I would file a support ticket then. They have been super helpful to me in the past :blush:

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Same here I can’t preview it 's stays on one line

Sometimes you get the error message if you’ve added a sound effect and your system has trouble playing them.
In that case I usually restart the app and preview my story from an earlier part of the episode before sound effect then every time I save it I update in the preview box the error message stays but it will preview if you shut the preview box down it may not open up after.
Sometimes though you may be able to preview on your phone and do the directing there then type it on your laptop or Mac