Preview, seeing chat bubbles not characters

While writing my story, I go to preview to make sure my characters actions are working but I can’t see any actions. All it does is show my characters photo with chat bubbles. How do I change that? It’s the same on mobile and desk top.

Send a picture of your script.

More info on this thread: HOW TO: Spotlight Format

Looks to me as if you selected for your story to be in limelight, then Episode spotlight which is why you can’t switch. So they’ll show up in those boxes, not full body doing animations. If instead, you selected limelight, then Full Body display, you can switch between both formats. Example below:

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