Previewer and Sound not working

#1

Hi!
So I’ve had these two problems for ages and it doesn’t look like they’ve been noticed. One: My previewer keeps glitching and then my page doesn’t respond so I have to continue to use my IPad for it. Is this happening to anyone else? Two: Some of my sounds don’t work but some do like acoustic_guitar works perfectly while the rest of the music doesn’t so I’m not sure what’s happening on that one.
Is anyone else having these bugs as well?
Becky S.

#2

Have you submitted a support ticket?

https://episodesupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=114093965234

#3

I have tried but I don’t know what the Support ID means.

#4

On the app, if you click on the menu in the top left hand corner.
Choose settings.
Scroll down a little and it will say Support ID: -------------

#5

Closing due to one month of inactivity :slight_smile:

#6