Problem loading app

When I open the app it will either load a bit and then exit the app or load, when it’s half on its way loading then a Message would appear saying: sorry we couldn’t log you in and then loading “entirely” but not enter the actual game and being “loading” at the end for 1 hour. Please help

have you tried restarting your device? tUrn iT oFF anD oN agaiN? sorry but really, you should try that. come back to tell me if it works

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Hello @mariapalenciia, sorry to hear about your troubles with the mobile app. ;( This topic here may have some useful information for you, in terms of what you can try to fix the problem, and you can also submit a help ticket here. :wink: PM me if you have any questions :smile: