Problem with the app?


#1

So hey:
my story worked fine few weeks ago and now suddenly ( i didn’t touch anything) some people (not everyone, some can still see the characters) can’t see the characters. the script is alright and i was wondering how did it happen and how can i fix it? i noticed it happened to other stories as well.

thank you for your time!


#2

I think it’s a glitch that appears only on some devices, but it has nothing to do with you. I think your readers have to fill a support ticket or something like that


#3

Wow, that sucks. :cry: hope they fix it soon


#4

It usually works if the reader exits and goes back into the story. If that doesn’t work, they could try restarting their app? And if it still doesn’t work, submit a ticket.


#5

How do you submit a ticket


#6

Submit a ticket HERE


#7