Everyone’s been told to sent a ticket. From what I’ve seen, 50% of people are told that their account needs to be reset as it’s an individual issue and the other 50% either get a generic response of “this is a known issue and we’re looking into it” or they don’t get a reply at all. From what I’m told though, the former 50% of people who get their account reset, actually do get it fixed when they do that
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